What Can Ecommerce Chatbots Do?
A chatbot, also known as a chatterbot, is computer programming that simulates human conversation or “chatter” through text or voice interactions. In both business-to-consumer (B2C) and business-to-business (B2B) scenarios, chatbot virtual assistants are increasingly being employed to accomplish simple look-up activities. Chatbot assistants not only cut overhead expenses by better utilising support staff time, but […]
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