Don’t Compromise on Your IT Support

Who does handwritten invoices anymore? Do you remember the last time you went to the bank and manually deposited money into a supplier’s account? Do you still keep filing cabinets in your office? Do you still handwrite letters? The answer to most, if not all of those questions, is probably a negative on all counts. We don’t need any of those things anymore. We have IT. This is why solid IT support is the cornerstone of any business, big or small.

Barely anything is done on paper anymore. Just about all businesses today use programs and applications to ensure that their operations are efficient. From standard software like MS Office to more specialised applications like Netsuite, SAP and Agile, companies need their IT systems to “just work”, without having to worry about exactly HOW they’re working.

That’s why a skilled IT support specialist is like a “silent protector”, who works in the background, making sure that you don’t even have to think about the inner workings of your software or hardware. All you need to do is use it.

Why IT Support Matters

IT Support doesn’t always just work “backstage”. There are times when these unsung heroes are called to come out of the shadows via IT helpdesk support. This is their time to shine in the public eye. It’s their job to swoop in, identify your computer problem as quickly as possible and make it go away, seamlessly.

Whether you run a small-to-medium-enterprise (SME) or work within a massive corporation, chances are, you’ve encountered an IT issue that’s a total mystery to you at some point, and you’ve had to call in an expert. But IT support staff are not just there to do damage control.

Ever since the presence of computer hardware and software became a reality in workplaces, technical glitches have happened. Things have unexpectedly gone wrong, and software has been temperamental. And yes, IT fixes these issues time-and-time-again. But in the event of these things happening, it’s also their job to have a back-up plan in place so that you can continue working.

Data Storage

If your computer crashes unexpectedly, it would have been up to IT support to ensure that a cloud-based or hardware-based back-up solution was in place before that happened, so that none of your important information was lost. One of the most important functions of professional IT support is to ensure that all of your important data doesn’t disappear.

There are various solutions available for data storage – like company servers, and cloud-based ones – like Google Drive and Microsoft OneDrive. Ideally, more than one storage option is advisable. The more contingency plans IT has in place to save information, the better.

Security

Several nations have had their security compromised because of leaked information. Fictional spies like James Bond trade in information as a commodity and embark on daring adventures to either secure it or obtain it. And in the information age, more than ever, information is power. Your IT guy may not be James Bond. But he could probably help Bond out of a bind if need be.

Your IT specialists not only need to make sure you have a reliable place to keep your data, but they also need to make sure that no one else has access to it. Rusty old filing cabinets are a thing of the past. All of those old files and cardboard folders have now turned into digital code on a cloud or on a server. And it’s available with just a click or two of your mouse.

But there are risks that come with that level of convenience. Criminals no longer need to break into your office and pick the lock on your filing cabinet. Now, they can steal your data from behind their computer screens.

Cyber-crime has swept the world. And it’s up to your IT Support Department to keep them out. Norton.com lists data breaches among the top Cyber-crimes they encounter. The others include malware and card fraud. Your anti-virus software is your first line of defence. Solid IT support people are the “Big Guns”.

SME’s are at particularly high risk for cyber breaches. And attacks can be so devastating that companies have been forced to close their doors. IT support is there to ensure that your data is adequately protected, encrypted and secure, so you can stay open.

Hardware Management

Ensuring that your hardware has the capacity to carry the software you’re running and handle all the traffic that goes through your system, is another important function of IT support. As technology evolves, we need to constantly upgrade hard drives, RAM, processors, screens, and more to stay ahead.

Hardware rental is a cost-effective and logical solution that helps ensure your systems never go out of style, and are able to cope with the workload you require of them.

IT Solutions Should Be Easy

There’s a lot to think about when it comes to IT solutions. And it can be a bit overwhelming trying to find someone who’s knowledgeable enough to manage all of the above efficiently, so that you can just focus on the work at hand.

Microrentals has almost three decades of experience in providing IT consulting and support services for companies all over Australia – from Sydney to Adelaide, Brisbane to Melbourne and more. Experience counts, and IT Support from Microrentals is a one-stop solution that does it all, including: