Linked vehicle innovation can change the relationship with workshops as well as customers. An electronic, customer-centric shop management system that accumulates real-time information from vehicles enables your workshop to give personalized customer service, and considerably enhance consumer lifetime value.
At connected cars, we offer workforce management software that can assist fuel your workshop’s digitalization, as well as enhance your bottom line.
Increase earnings per car
The workshop system offers you aggressive vehicle monitoring so you’re always educated concerning the technical condition of your clients’ automobiles.
For example, the system informs you that your client needs to alter their vehicle oil within the next one month. You can utilize this info to connect to the client, explain why it is necessary they transform the oil on schedule, as well as supply numerous visit times for them to come in.
You offer seamless and tailored customer support and likewise make sure your consumer will pick your workshop over a competitor.
Based on workable information, you can stay ahead of your clients’ requirements, as well as make certain they pertain to your workshop as quickly as something needs to be inspected, repaired, or transformed in their car.
Increase upselling
So, you called your client, as well as they reserved an appointment for an oil adjustment at your workshop. You can get ready for the browse through, as well as see to it you provide an exceptional experience. Yet there’s more to it. An added check out from a customer is a possibility to further boost sales.
When your customer comes in for their oil modification, you may additionally see that the battery for their remote trick is empty or there’s a mistake on the sparking plugs in cylinder #3. This’s a fantastic possibility for you to act and utilize the added solution, and as a result, raise sales. In addition, the workshop check-out can additionally be utilized as an opportunity to educate your customers on any kind of deals you have or incentivize them to stock up on accessories.
Enhance consumer fulfillment
Customers are faced with a wide range of selections offered at the touch of a few keystrokes when it concerns services or products they require. So, it is no surprise that it’s becoming progressively hard to preserve client loyalty.
Many of your clients are either digital natives or comfortable with technology, which is why integrating technology in the vehicle possession process is required if you want your workshop to offer the sort of service that remains in line with consumer expectations.
